Return & Exchange Policy

At Mohsins Garments, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, or defective product, please contact us as soon as possible so we can assist you.

1. Exchange Period

Products may be exchanged within 7 days of receiving the order, subject to the conditions mentioned below.

2. Conditions for Exchange

To be eligible for an exchange:

The product must be unused, unworn, and in its original condition.
Original tags and packaging should be intact.
The product must not have been washed, altered, damaged, or stained.
Proof of purchase/order details may be required.
Exchange requests must be made within 7 days of delivery.

3. Wrong or Damaged Items

If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery. We may ask you to provide clear photos or videos of the product so that we can verify the issue.

If the mistake or damage is confirmed to be from our side, we will arrange an appropriate exchange or solution.

4. Size Exchange

If you order the wrong size, we may offer a size exchange subject to availability. Delivery/courier charges for size exchanges may be the customer's responsibility.

We recommend checking the available size information carefully before placing your order.

5. Non-Exchangeable Items

The following items may not be eligible for exchange:

Used or worn products
Washed products
Products without original tags
Products that have been altered or damaged by the customer
Products with stains, odors, or other signs of use
Certain clearance, sale, or promotional items where the offer specifically states that they are non-exchangeable

6. Returns & Refunds

We generally offer exchange rather than cash refunds for change-of-mind or size-related requests.

If a refund is approved due to an incorrect, damaged, defective, or unavailable product, the refund method and processing time will depend on the payment method and circumstances of the order.

7. Sale & Promotional Products

Products purchased during sale, clearance, Buy 1 Get 1 Free, or other promotional offers may have special exchange conditions. Please check the terms of the relevant offer before placing your order.

8. How to Request an Exchange

To request an exchange, contact us with:

Order number
Customer name
Contact number
Reason for exchange
Clear photos/videos of the product, if required

Phone/WhatsApp: 0312-7852145
Facebook & Instagram: Mohsins Garments Chakwal

Our team will guide you through the exchange process.

9. Important Note

Product colors may appear slightly different due to lighting, photography, and individual screen settings. Minor color variations that do not represent a significant difference may not qualify as a defect.

Mohsins Garments reserves the right to review each return or exchange request and determine eligibility according to this policy.